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Pay on Delivery

Delivery Information

  • Delivery services for large home appliances is undertaken directly by our vendors and can take up to 14 days.
  • Delivery and installation is free for orders over DHS 799, excluding large home appliances.
  • Delivery of large home appliances to remote locations will incur an extra charge.
  • Installation for air conditioners may incur an additional charge up to AED 550.
  • Items that require assembly can be assembled at an additional charge of AED 40. Please select this option before adding the item(s) to the cart.
  • Installation is valid only in certain areas.

Terms and Conditions

  • There are no deliveries on Fridays or UAE public holidays.
  • All orders will be delivered between 9 am and 7pm.
  • For more details, contact our Customer Service Centre via the contact us page, or get in touch with us at 800 ASK gasNtools (800 275 223). We’re available from 9am to 9pm (GST), 7 days a week.

gasNtools now delivers to Ajman

Al-Futtaim gasNtools has partnered with SHURAM Logistics to get your favorite products from UAE delivered to Oman. To find out how you can avail this service, please read the following:

Delivery Services Delivery charges Conditions
Standard Delivery (Delivery in 3 - 5 days) AED 99 Free standard delivery on orders above DHS 799

Delivery Areas

    Delivery is limited to the following areas in the Sultanate of Oman:

  • Areas within Muscat Governorate (Limited to the following cities/welayats): Al Khoud, Al Hail, A’ Seeb, Mawaleh, Boshur, Qurum , Al Amerat ,Ansab, Al Khuwair, Madinat Qaboos,Ghala, Ghubra,Athaiba, Ruwi, Wadi Kabeer, Muttrah Qantab (excluding Quriyat)
  • Areas within a maximum distance of 10 km from the main Al Batinah (Oman-Dubai) highway (Limited to the following cities): Shinas, Sohar, Saham, Suwaiq, Musana, Barka and Rumais

Delivery Time

  • Delivery will be made within 5 to 7 working days

Delivery Charges

  • Delivery charges are calculated based on Weight OR Volume of the package, whichever is higher:
  • By Weight DHS 1.00 per kg
  • By Volume DHS 100.00 Per cubic meter
  • *Minimum delivery charge of DHS 100 applies
  • *Assembly and installation charges are not included in this rate. Please contact Shuram Logistics in Muscat on +971 565097597 /sales@brothersgas.ae to learn more about assembly charges and to book an appointment. All the charges will have to be paid in advance.

Payment Terms

  • Payment for products and delivery has to be made at the gasNtools store in Dubai
  • Payments can be made by cash or credit card
  • Payment is inclusive of 5% customs tax on the total value of the gasNtools receipt

Requirements for Delivery

  • Original gasNtools invoice/bill
  • gasNtools delivery copy
  • Filled up form from Shuram Logistics indicating customer details, including complete delivery address, location map and contact numbers
  • Customer’s signature of acceptance

Exchange & Returns

  • In case of exchange or return of items due to manufacturing defects, additional delivery charges + 5% and customs duty will be borne entirely by gasNtools.
  • In case of exchange or return of items with no defects, an additional delivery charge + 5%, customs duty and documentation fees will have to be borne by the customer.
Personal Information
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