Delivery Information

• Delivery services for large home appliances is undertaken directly by our vendors and can take up to 14 days.
• Delivery and installation is free for orders over DHS 799, excluding large home appliances.
• Delivery of large home appliances to remote locations will incur an extra charge.
• Installation for air conditioners may incur an additional charge up to AED 550.
• Items that require assembly can be assembled at an additional charge of AED 40. Please select this option before adding the item(s) to the cart.
• Installation is valid only in certain areas.

Terms and Conditions

• There are no deliveries on Fridays or UAE public holidays.
• All orders will be delivered between 9 am and 7pm.
• For more details, contact our Customer Service Centre via the contact us page, or get in touch with us at 800 ASK gasNtools (+971 565097597). We’re available from 9am to 9pm (GST), 7 days a week.

Terms and Conditions

• There are no deliveries on Fridays or UAE public holidays.
• All orders will be delivered between 9 am and 7pm.
• For more details, contact our Customer Service Centre via the contact us page, or get in touch with us at 800 ASK gasNtools (+971 565097597). We’re available from 9am to 9pm (GST), 7 days a week.

gasNtools now delivers to Ajman

Al-Futtaim gasNtools has partnered with SHURAM Logistics to get your favorite products from UAE delivered to Oman. To find out how you can avail this service, please read the following:

Delivery Areas

Delivery is limited to the following areas in the Sultanate of Oman:

• Areas within Muscat Governorate (Limited to the following cities/welayats): Al Khoud, Al Hail, A’ Seeb, Mawaleh, Boshur, Qurum , Al Amerat ,Ansab, Al Khuwair, Madinat Qaboos,Ghala, Ghubra,Athaiba, Ruwi, Wadi Kabeer, Muttrah Qantab (excluding Quriyat)
• Areas within a maximum distance of 10 km from the main Al Batinah (Oman-Dubai) highway (Limited to the following cities): Shinas, Sohar, Saham, Suwaiq, Musana, Barka and Rumais

Delivery Time

• Delivery will be made within 5 to 7 working days

Delivery Charges

• Delivery charges are calculated based on Weight OR Volume of the package, whichever is higher:
• By Weight DHS 1.00 per kg
• By Volume DHS 100.00 Per cubic meter
• *Minimum delivery charge of DHS 100 applies
• *Assembly and installation charges are not included in this rate. Please contact Shuram Logistics in Muscat on +971 565097597 / sales@brothersgas.ae to learn more about assembly charges and to book an appointment. All the charges will have to be paid in advance.

Payment Terms

• Payment for products and delivery has to be made at the gasNtools store in Dubai
• Payments can be made by cash or credit card
• Payment is inclusive of 5% customs tax on the total value of the gasNtools receipt

Requirements for Delivery

• Original gasNtools invoice/bill
• gasNtools delivery copy
• Filled up form from Shuram Logistics indicating customer details, including complete delivery address, location map and contact numbers
• Customer’s signature of acceptance

Exchange & Returns

• In case of exchange or return of items due to manufacturing defects, additional delivery charges + 5% and customs duty will be borne entirely by gasNtools.
• In case of exchange or return of items with no defects, an additional delivery charge + 5%, customs duty and documentation fees will have to be borne by the customer.