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Free Delivery

Delivery Information

  • Delivery services for large home appliances is undertaken directly by our vendors and can take up to 14 days.
  • Delivery and installation is free for orders over DHS 799, excluding large home appliances.
  • Delivery of large home appliances to remote locations will incur an extra charge.
  • Installation for air conditioners may incur an additional charge up to AED 550.
  • Items that require assembly can be assembled at an additional charge of AED 40. Please select this option before adding the item(s) to the cart.
  • Installation is valid only in certain areas.

Terms and Conditions

  • There are no deliveries on Fridays or UAE public holidays.
  • All orders will be delivered between 9 am and 7pm.
  • For more details, contact our Customer Service Centre via the contact us page, or get in touch with us at 800 ASK gasNtools (+971 565097597). We’re available from 9am to 9pm (GST), 7 days a week.

gasNtools now delivers to Ajman

Al-Futtaim gasNtools has partnered with SHURAM Logistics to get your favorite products from UAE delivered to Oman. To find out how you can avail this service, please read the following:

Delivery Services Delivery charges Conditions
Standard Delivery (Delivery in 3 - 5 days) AED 99 Free standard delivery on orders above DHS 799

Delivery Areas

    Delivery is limited to the following areas in the Sultanate of Oman:

  • Areas within Muscat Governorate (Limited to the following cities/welayats): Al Khoud, Al Hail, A’ Seeb, Mawaleh, Boshur, Qurum , Al Amerat ,Ansab, Al Khuwair, Madinat Qaboos,Ghala, Ghubra,Athaiba, Ruwi, Wadi Kabeer, Muttrah Qantab (excluding Quriyat)
  • Areas within a maximum distance of 10 km from the main Al Batinah (Oman-Dubai) highway (Limited to the following cities): Shinas, Sohar, Saham, Suwaiq, Musana, Barka and Rumais

Delivery Time

  • Delivery will be made within 5 to 7 working days

Delivery Charges

  • Delivery charges are calculated based on Weight OR Volume of the package, whichever is higher:
  • By Weight DHS 1.00 per kg
  • By Volume DHS 100.00 Per cubic meter
  • *Minimum delivery charge of DHS 100 applies
  • *Assembly and installation charges are not included in this rate. Please contact Shuram Logistics in Muscat on +971 565097597 / sales@brothersgas.ae to learn more about assembly charges and to book an appointment. All the charges will have to be paid in advance.

Payment Terms

  • Payment for products and delivery has to be made at the gasNtools store in Dubai
  • Payments can be made by cash or credit card
  • Payment is inclusive of 5% customs tax on the total value of the gasNtools receipt

Requirements for Delivery

  • Original gasNtools invoice/bill
  • gasNtools delivery copy
  • Filled up form from Shuram Logistics indicating customer details, including complete delivery address, location map and contact numbers
  • Customer’s signature of acceptance

Exchange & Returns

  • In case of exchange or return of items due to manufacturing defects, additional delivery charges + 5% and customs duty will be borne entirely by gasNtools.
  • In case of exchange or return of items with no defects, an additional delivery charge + 5%, customs duty and documentation fees will have to be borne by the customer.
Personal Information
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